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Return/Refund/Cancellation Policies

How can I return my order?

We understand that occasionally you may change your mind or want to return an item to us. If you wish to return it to us, please send it to the below address within 14 days of delivery in its original condition e.g. kept in the original packaging, undamaged and unused.

  • Please note that we cannot accept the return of items that have been opened, part-consumed, or used.
  • Any returns should be sent to:

      CBIITM (Returns)

      12 Rockhaven Business Park

      Kembrey Street

      Swindon, SN2 8BB

      United Kingdom

  • Please note that we are not able to cover the cost of returns postage. When you return the items back, please make sure you include a note with your order number, name and the reason for return.

When will I get my refund?

  • Once your goods have been returned to us, we will check to make sure that they meet the returns guidelines and then process your refund. Please note that all refunds will go back to the original payment method used.
  • Please allow up to 10 days from the day we received the item for the refund to be received into your account. The length of time for the refund is also dependant on how long it takes your bank to process the payment.
  • If you have opened and part-consumed your product, then we are not able to change it for another product, flavour or offer a refund.

I don't like the product - can I send it back?

  • We understand that everyone’s tastes are different. If you have opened and part-consumed your product, then we are not able to change it for another product, flavour or offer a refund.
  • Don’t forget, our friendly Customer Service Team are on hand to answer any questions you may have before placing your order. Feel free to get in touch at

Can I exchange an item?

  • We are unable to offer an exchange of item or items once your order has been despatched, but providing that the returns guidelines have been met, we will refund you for any returned goods, and then you can purchase your chosen item.
  • For orders that have not a despatch confirmation email from our warehouse yet, please contact us at  and we will endeavour to amend your order as quickly as we can.
  • If your order has been processed by the time, we receive your request, we will not be able to amend your order. Please note that our warehouse staff do not operate outside of our office hours and therefore your order may have been processed by the time the request is reviewed.

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