Delivery & Returns UK
DELIVERY & RETURNS
Please note we are only delivering UK orders 24th December - 10th January 2021
CBII™ will be delivering to the UK only.
LAST ORDER DATES FOR CHRISTMAS: 1PM 20TH DECEMBER FOR STANDARD, 1PM 22ND DECEMBER FOR NEXT DAY
What are my options for delivery and how much will I be charged?
|Order spend||Delivery cost||Service and estimated delivery times|
|£20+||£0||UK Free Standard Delivery (2-3 days)|
|£0-£19.99||£3.95||UK Free Standard Delivery (2-3 days)|
|£0+||£5||UK Express Delivery (1 - 2 days)|
*Same day dispatch order cut off is 2 PM
Christmas Delivery Information
LAST ORDER DATES FOR CHRISTMAS: 1PM 20TH DECEMBER FOR STANDARD, 1PM 22ND DECEMBER FOR NEXT DAY DELIVERY.
Please note that our warehouse will be undergoing an audit on 15th and 16th December and orders placed on these dates may take up to 4 days to be delivered.
- Last Standard Delivery despatch guarantee for Christmas: Monday, 21st December
- Last Special Delivery despatch guarantee for Christmas: Wednesday, 23rd December
Standard Delivery Information
- Our Standard Delivery is FREE for orders over £20 and costs just £3.95 for orders £19.99 or less. Standard delivery is available right across the UK, Monday to Friday.
- We use Royal Mail as our main courier and offer a tracked service with signature.
- Provided your order is placed before 2 PM, we aim to dispatch it from our warehouse on the same working day. Orders are delivered within 2-3 working days from dispatch, however, some out of area postcodes may take longer.
- A mobile number is required for every order placed. You will receive a text message from the courier confirming that your parcel is out for delivery, and also when it is delivered.
- A signature is required upon delivery so please ensure somebody is available at the address to sign for the package. You can view the signature via Royal Mail Track & Trace.
Express Delivery Information
- SMS/email notifications are available from Royal Mail. To get all of these benefits simply choose our Express delivery service and make sure you include your mobile number when placing your order.
- A signature is required upon delivery so please ensure somebody is available at the address to sign for the package.
- Provided your order is placed before 2 PM, we aim to dispatch it from our warehouse on the same working day. If it is placed after 2 PM, we still endeavour to dispatch it on the same day but cannot provide any guarantees to this extent. If your order is placed on a non-working day then it will not be shipped until the next working day.
- For any queries regarding the status of your order, please contact us via phone on 01793 374130 or e-mail firstname.lastname@example.org
Our International Delivery is currently paused.
We are working with our courier to ensure that we can resume International Delivery as soon as possible.
|Delivery zones*||Order spend||Delivery cost||Service and estimated delivery times|
|Germany, Ireland, Netherlands||£35+||£0||Free Standard Delivery (2-4 working days)|
|£0-£34.99||£6.99||Standard Delivery (2-4 working days)|
|Denmark, Greece, Latvia, Poland, Romania, Slovenia
||£40+||£0||Free Standard Delivery (2-4 working days)|
|£0-£39.99||£9.99||Standard Delivery (2-4 working days)|
||£50+||£0||Free Standard Delivery (2-4 working days)|
|£0-£49.99||£11.99||Standard Delivery (2-4 working days)|
*Please note: The above list is susceptible to change due to international laws surrounding hemp and cannabis and should not be used as an indicative list of where CBD is legal. It is the responsibility of the customer to ensure that they are in compliance with local legislation.
Standard International Delivery Information
We are taking a break from international shipping for now. Apologies for the inconvenience.
- We offer Free International Delivery, minimum order differs per country, details can be found in the table above.
- We use DHL as our main courier for deliveries outside of the UK and offer a fully tracked service with signature.
- Provided your order is placed before 2 PM, we aim to despatch it from our warehouse on the same working day. If it is placed after 2 PM, we still endeavour to despatch it on the same day but cannot provide any guarantees to this extent. If your order is placed on a non-working day then it will not be shipped until the next working day.
- For any queries regarding the status of your order, please e-mail email@example.com
How can I return my order?
We understand that occasionally you may change your mind or want to return an item to us. If you wish to return it to us, please send it to the below address within 14 days of delivery in its original condition e.g. kept in the original packaging, undamaged and unused.
Please note that we cannot accept the return of items that have been opened, part-consumed, or used.
Any returns should be sent to:
12 Rockhaven Business Park
Swindon, SN2 8BB
Please note that we are not able to cover the cost of returns postage. When you return the items back, please make sure you include a note with your order number, name and the reason for return.
When will I get my refund?
Once your goods have been returned to us, we will check to make sure that they meet the returns guidelines and then process your refund. Please note that all refunds will go back to the original payment method used.
Please allow up to 10 days from the day we received the item for the refund to be received into your account. The length of time for the refund is also dependant on how long it takes your bank to process the payment.
If you have opened and part-consumed your product, then we are not able to change it for another product or offer a refund.
I don't like the product - can I send it back?
We understand that everyone’s tastes are different. If you have opened and part-consumed your product, then we are not able to change it for another product or offer a refund.
Don’t forget, our friendly Customer Service Team are on hand to answer any questions you may have before placing your order. Feel free to get in touch at firstname.lastname@example.org.
Can I exchange an item?
We are unable to offer an exchange of item or items once your order has been dispatched, but providing that the returns guidelines have been met, we will refund you for any returned goods, and then you can purchase your chosen item.
For orders that have not a dispatch confirmation email from our warehouse yet, please contact us at email@example.com and we will endeavour to amend your order as quickly as we can.
If your order has been processed by the time we receive your request, we will not be able to amend your order. Please note that our warehouse staff do not operate outside of our office hours and therefore your order may have been processed by the time the request is reviewed.